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Professional Services, Client Support & Client Success

Our global client experience team is crucial to the success of our clients. This team advises clients, architects and implements the Kyriba platform, and supports clients in using Kyriba to their maximum advantage. This is a team of critical thinkers, problem solvers and relationship managers who are the trusted partners to our clients.

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The professional services team architects and implements the Kyriba platform for clients around the globe.

Global support is the ultimate help desk for our clients and is the fundamental link between our commercial teams and end users. As a 24/7 operation, we have support centers located in the US, Europe and Asia.

Customer success teams work directly with clients through the entire customer journey and are a key part of the transition process after a project implementation is complete.

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Hear from the Team

  • "When I learned about the success of Kyriba's product and the growth acceleration of the company, it was a really good opportunity to join the team and have the ability to give a lot of input and make a mark! In the Client Support Organization everyone is open to new ideas and doing whatever it takes to help customers. Collaboration within the team is key when it comes to finding ways in improving the client experience."

    Gerardo Gutierrez
    Director Customer Support, Americas
  • "I started off on the support team in the New York office, then I had the opportunity to move to HQ in San Diego to build a new team. It’s really nice to be a part of a company that allows you to do that. We are expanding a new team on the west coast and there’s so much opportunity for collaboration. With Kyriba being a global company, I’m able to work with different teams from around the world."

    Alex Cheung
    Client Support Lead, San Diego
  • "Ensuring customer satisfaction is our main goal, to make sure our customers receive a high quality of service when interacting with Kyriba. Working in Professional Services, we sometimes encounter a situation where a customer may require support on a requirement from another department such as Client Support, COE or Product. With the collaborative nature at Kyriba, we can easily reach out to other knowledge centers and leverage them to assist in ensuring the customer receives a resolution. Other teams are always willing to help and go the extra mile."

    Seber Kadak
    Senior Director, Professional Services, New York
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Join Our Team

Interested in becoming a part of the Kyriba family? Explore our open positions.

Apply now