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Customer Experience
Kyriba’s Commitment to Customer Success
Our goal is to help companies implement strategic, automated processes that fully optimize cash, risk, payments and working capital. To aid you in this process, Kyriba offers an integrated approach to client success, ensuring customers are provided with the best implementation, training and support resources available.
Implementation
Knowing what to expect is key to any successful implementation. As such, Kyriba focuses on providing a predictable, efficient transition to your new system.
Our milestone-driven methodology consists of five phases, providing a clear roadmap from kick-off to go-live. And Kyriba’s modular solution means that we can customize a flexible deployment approach that meets your needs.
Training
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Spot Consulting
Spot consulting engagements are tailored to company needs and are helpful for new users, when new banks are onboarded for reporting and payments, or when features or modules are released. -
Ongoing Education
Kyriba understands that as the treasury landscape continues to broaden, so too does customers’ desire to keep up with the latest best practices. To aid in the continuing education of our customers, we offer ongoing training webinars and designed to help users get more out of their Kyriba offerings.
We pride ourself on our global community of customers and know the importance of building connections.
Kyriba Social, an online community that combines a knowledge base with an interactive peer forum, ideas portal and an online support channel, is a great resource to connect and network with fellow Kyriba users.
To foster greater community, Kyriba also hosts regional events, including our annual Kyriba Live client conferences.
Support
Kyriba client support is your source for any questions about the Kyriba application, bank connectivity or enhancement requests. You can reach support via phone, email or through Kyriba Social.