Amway’s Journey to Transforming and Centralizing Global Payments
Amway is the number one direct selling business in the world. It sells consumer products in more than 100 countries and territories.
The continued growth and global nature of Amway’s business presented many positives, but it also created challenges for the treasury function. Amway’s operations spanned more than 80 markets, but more than 200 local banks were used for cash management and 50 banks initiated and transmitted payments. Maintaining bank connectivity with source systems was taxing and the treasury team recognized that a transformation of the global payments process was required to scale to growing business needs.
The key challenges that drove treasury to this conclusion included:
- A lack of transparency into global payments
- Inconsistent payment controls across countries
- Inefficient alignment of payments to shared services operations
- Increased risk of unauthorized and fraudulent payments
- Numerous banking connections needed for source systems
To remedy the issues, Amway established a list of goals for the payments transformation process and chose Kyriba as its treasury management system (TMS) and designed an entirely new global payments workflow, including a technology roadmap that outlined the need for a best of- breed payments platform.
“We have standardized what were once fragmented, global payment processes across multiple ERPs, enabling automation, stronger controls and better visibility.”
Amway’s initiative to transform the way it managed global payments was no small feat. The centralization of payments to three regional shared service centers was a significant shift away from local expertise and siloed payments. Local bank portals and processes were replaced with payments technology from Kyriba and the number of banks used for payments were cut in half. Amway was able to drive cost savings and operational efficiencies through overhauling their payments process. In recognition of its efforts, Amway won the 2019 Silver Alexander Hamilton Award in Working Capital and Payments.