Kyriba receives 2026 IDC SaaS treasury management customer satisfaction award

We’ve had an incredible year of technology advancements in the platform. But our progress means little without customer validation to back it up. That’s why recognition from our customers means everything to me.

I’m proud to share that Kyriba was placed in the highest scoring group for IDC’s 2026 SaaS Treasury Management Customer Satisfaction Award. The recognition is based on feedback from current customers through IDC’s SaaS and Agent Path survey. The survey gathered input from 2,900 organizations and evaluated vendors across 32 customer satisfaction metrics, including value delivered, ease of implementation, customer support, innovation, integration, training, and product capabilities.

This recognition belongs first to our customers. Their feedback tells us where we are delivering value, where we need to improve, and how we can continue to earn their trust every day to deliver their outcomes.

Treasury teams are investing in what’s next

The broader findings from IDC’s research also offer important insight into how treasury teams are thinking about the future.

Across the treasury management market, 63.1% of organizations said they expect their SaaS treasury management spending to increase over the next 12 months, while another 32.8% expect spending to remain unchanged and only 4.3% expect a decline.

The research also reinforces the importance of delivering measurable value and outcomes. Nearly two-thirds of respondents said their treasury management applications either fully met, exceeded, or significantly exceeded expectations relative to the price paid.

At the same time, the findings identify opportunities for vendors to do more, particularly in user experience, training availability, and ease of implementation.

Turning customer feedback into action

These insights are helping shape how we think about delivering value to the treasury teams of tomorrow.

Innovation must be connected to real customer needs. That means continuing to invest in technologies such as Governed and Trusted AI and the agentic capabilities they provide, while also making sure those innovations are practical and accessible. It means helping customers realize value purposefully; quickly and giving them the guidance, training, and support they need to succeed throughout their journey.

That commitment is reflected in the outcomes our customers are achieving. In partnership with our customers, finance and treasury teams are rapidly improving efficiency across their workflows and using technologies such as Kyriba’s Trusted AI via an ever increasing spectrum of skills to deliver real value back to their stakeholders and companies.

The progress customers make extends beyond business results. Treasury teams gain greater confidence, better visibility, and more time to focus on strategic decisions.

Making the customer journey more connected

We are also continuing to invest in the Kyriba customer journey with the launch of the Kyriba Customer Community.

The community gives customers a central place to connect with their peers across the globe; discover best practices and playbooks that help them succeed;, discover upcoming events and webinars, access practical tips and shortcuts, and find customer news, training, and other resources. And very importantly and for the first time, the Kyriba Customer Community provides our customers to initiate product evolution suggestions and vote on suggestions already made by peers - this alone has already fueled our product roadmap multiple times within weeks of the community launching.

The goal is simple: make it easier for finance teams to get value from Kyriba at every stage of their journey. A strong experience should not depend on knowing where to look or whom to ask. It should be connected, accessible, and designed around the outcomes customers are trying to achieve.

Our promise to customers

Recognition is not the finish line. It is a responsibility and a reminder to keep listening, keep learning, and keep going beyond the expected. Together.

To every Kyriba customer who shared feedback, challenged us, partnered with us, and trusted us with an important part of your business: thank you.

We are honored to be on this journey with you, and we are just getting started.

Read Award Summary