The Kyriba Customer Experience
What is the Kyriba Client Experience?
Kyriba provides cloud-based cash and liquidity management solutions for treasury, payments, risk management, and working capital. The Kyriba Client Experience is designed to be intuitive, seamless, and efficient, ensuring that our customers can easily access the solutions and information they need to manage their treasury and liquidity effectively. Kyriba strives to provide exceptional customer service and support, with dedicated teams available to help customers with any questions or issues they may have.
One key aspect of the Kyriba Customer Experience is its focus on innovation and continuous improvement. Kyriba is committed to staying at the forefront of technology and trends in enterprise liquidity management, and regularly releases new features and updates to its products to ensure that customers have access to the latest tools and capabilities, along with exceptional service and support to ensure their success.
The implementation process can be complex and challenging, especially for larger organizations. Knowing what to expect is key to any successful implementation. To ensure a smooth and successful transition, Kyriba has developed a milestone-driven methodology consisting of five phases, providing a clear roadmap from kick-off to go-live.
Kyriba’s modular solution means that they can customize the deployment approach to meet the customer’s specific needs. This allows for a more flexible and tailored implementation process that can accommodate the unique requirements of different organizations. By providing a clear roadmap and a flexible approach, Kyriba helps customers feel confident and well-prepared throughout the process, ultimately leading to a smoother transition and greater long-term success.
To help customers get the most out of their platform, Kyriba offers a personalized, integrated approach to training and support called “Spot Consulting”, a service that allows customers to work directly with Kyriba’s team of experts to optimize their use of the Kyriba platform. This approach is designed to be flexible and tailored to each customer’s specific needs compared to traditional modular training programs. Highlights include:
Watch this video to hear from our clients from top companies sharing their customer service experience with Kyriba.